This is on a fixed term basis to cover maternity leave. The role is part-time (up to 4 days per week), working on a remote basis but may include some travel to our head office in Beeston.
The Role
You will be the first point of contact for candidates applying for CT Skills free online courses. You will be required to offer exceptional customer service to all internal and external customers over the telephone, Microsoft Teams and in writing. You will be expected to take ownership of your role and work closely with colleagues to ensure each candidate has an exceptional learning experience.
The Individual
We are looking for an organised individual with a can-do attitude. Someone with excellent administration, interpersonal and communication skills both verbal and written is essential. Experience working in a customer focused environment with the ability to maintain confidentiality. Good knowledge of Microsoft Office, including Outlook, Word, Excel, and MS Teams.
The Company
CT Skills is an ambitious business, delivering training solutions and adult education to learners and employers across England. We are graded Good by OFSTED across all areas of the business and hold Quality 9001 accreditation and Matrix and. Our ‘PRAISE’ values drive all delivery services both to our employers and learners, and to our own employees, always embedding professionalism within a culture of continuous improvement.
CT Skills currently has a turnover in excess of £5m with plans for significant growth. We currently have hundreds of apprentices with the next phase of our exciting growth strategy already under implementation.
In return we offer excellent terms and conditions including:
CT Skills is committed to encouraging equality and diversity within our workforce and eliminating unlawful discrimination.
CT Skills is committed to safeguarding and committed to promoting the welfare of our learners and expects all our staff and volunteers to share this commitment.
Should your application be successful; and as your role may include engagement with Under 18’s; an enhanced disclosure will be requested from the Disclosure and Barring Service (DBS) and any contractual offer will be subject to rigorous vetting procedures.
CT Skills processes your personal data in line with our Data Protection Policy which is aligned to the General Data Protection Regulations (2018). Please refer to our Job Applicant Privacy Statement for further details.
We will endeavour to provide feedback to all applicants. However, due to the volume of CVs that we receive at present we may not be able to provide individual feedback to all applicants. Please assume that if you do not hear from us within five working days that your application has been unsuccessful. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Other similar jobs that might interest you
