Customer Service Apprentice @ Coveris Louth

Location: 101 Brackenborough Road, Louth, Lincolnshire, LN11 0AX

PLEASE NOTE: This position is for immediate start. If you are looking to start an apprenticeship in the summer, please apply closer to the time via the CT Skills website where all current & live vacancies are listed.

WHO are Coveris Louth?

The Louth site forms part of the Flexibles Division of Coveris which has operating units in the UK, France, Egypt, Germany, Austria, Poland and Hungary. Operating 24/7, the Louth plant extrudes, prints and finishes packaging films and wrap-around labels for blue chip beverage, frozen food, fresh produce and industrial customers including Coca Cola, Pepsi and numerous fresh and frozen food manufacturers supplying the major Retailers. 

You will be joining a demanding business, with demanding customers. Their values are ‘Make it Right, Make it Happen, Make it Better.’ This drives their commitment towards creating a safe environment where they can satisfy customer needs. They are committed to net zero and are a market leader in recycling plastic film.

WHAT will I get from working with Coveris Louth?

• EARN: £7.55 per hour, 37.5 hours per week
• EXPERIENCE- your hours: Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm.
• QUALIFICATION: Customer Service Specialist Level 3 takes approximately 17 months.
• BENEFITS: Social club membership (inc. lottery, trips & events), free fruit Wednesday’s, onsite canteen, pension & strong team spirit.

WHAT will my DAY look like?

You will be part of the customer service team and deliver the highest possible level of customer service to enable the business to profitably grow through commercial excellence, in line with strategic business objectives to drive optimisation, profitability and efficiency. Your daily tasks will include:

• Ensuring that all customer orders, quotations, designs, queries, complaints etc. are processed as quickly and efficiently as possible.
• Inputting and feed back to customers; details of work in progress; check and follow up any commitments made to customers or other Coveris departments to ensure promises are being met.
• Establishing key working relationships with colleagues and clients.
• Liaising with managers & colleagues.
• Minimum of 6 hours per week spent on apprenticeship work and training.

HOW does the Apprenticeship work?

Working towards your Customer Service Specialist Level 3 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including the organisation & role fundamentals, customer management and the customer experience. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

WHAT skills/qualifications do I NEED?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English
• UK Residency – must have lived in the UK for at least 3 years
• Excellent communicator (written and verbal).
• Great attention to detail.
• Organised and calm under pressure.
• Friendly, approachable and flexible – a team player.
• Proactive, positive, enthusiastic – demonstrates “can do” attitude.
• Commercially aware.

What happens next?

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you’ll be working towards! Links are provided below:

Employer Website: https://www.coveris.com/

About the Qualification: https://www.ctskills.co.uk/apprenticeship-courses/customer-service/